We’re looking for a business operations Swiss-army knife/ human accelerant based in London who wants to join our fintech startup at the ground floor and turbo-charge it. If you are excited about data analysis, go-to-market, and contributing to the battle against scams and financial crime, read on to learn more ⬇️
You’ll work closely with founders and a lean, high-calibre GTM team to take Tunic from early traction to repeatable growth, operating the full customer lifecycle— from first conversation through onboarding and expansion — and owning how we engage prospects, progress deals, and drive conviction and conversion.
Growth & Sales Strategy
Own early-stage commercial execution end-to-end: research and reach out to prospects, prepare meeting strategies and materials, pitch customers, capture and synthesise notes, negotiate contracts, and launch pilots — owning onboarding, implementation, and scoping through to first value.
Customer Success
Own post-pilot execution and expansion: manage customer stakeholders, run regular pilot reviews and workshops, translate results into clear next steps, and drive successful pilots into full rollouts and long-term partnerships. We only win if our customers do.
Research & Strategy
Prepare targeted briefings and analysis to support commercial and product decisions — whether that’s understanding a bank’s fraud setup, a new segment, or how to position Tunic more effectively.
Anything 🤷🏻‍♀️
This role will evolve quickly. Expect ambiguity, variety, and responsibility — the scope will likely look very different in three months.
Here are some thoughts on who would be successful at the role. We know we won’t be able to assess these from your resume, but our interview process will be designed around them: