We’re looking for a data guru based in London to join our fintech startup at the ground floor and turbo-charge it. If you are excited about data analysis, customer insights and product development, as well as contributing to the battle against scams and financial crime, read on to learn more ⬇️

About the role 🎭

This is an opportunity to build our customer success and analytics motion from the ground up. You’ll work hands-on with some of the largest banks in the UK (and increasingly globally), as part of a lean, high-calibre GTM team, sitting at the intersection of customer, product, and data — owning the outcomes that matter: adoption, impact, and expansion.

Commercial Strategy & Analytics

Lead pilots into successful rollouts: analyse usage and performance data to uncover trends and adoption patterns, synthesise insights into clear expansion strategies, run weekly pilot meetings and client stakeholder workshops using data to guide decisions, and prepare concise materials (proposals, reports, meeting plans) that move partnerships forward (which requires owning relationships and customer initiatives) to expand revenue opportunities.

Building the Customer Success Function

Help shape customer success and analytics as a core function from the inside out: build the dashboards, reporting, and data infrastructure that make performance visible; design the processes and playbooks that turn one-off wins into a repeatable motion; and put in place the structure that lets the function scale as we grow.

Product Action

Translate the data insights into product action: identify friction points and blockers, surface adoption insights and metrics to the product team, recommend features or UI improvements, and help prioritise enhancements based on customer impact.

Anything 🤷🏻‍♀️

The role will evolve — be ready to take on varied projects as the business grows.

About you 🤓

Here are some thoughts on who would be successful at the role. We know we won’t be able to assess these from your resume, but our interview process will be designed around them:

• A Data & Analytics Powerhouse: someone who can independently turn messy, incomplete data into clear insights and compelling metrics that move senior stakeholders to act — combining analytical rigour with the tenacity to make progress without waiting for perfect information.
• A Radical Owner: Whether it's leading a weekly pilot review or digging through imperfect data, you see all tasks as important and assume full ownership — and you orient towards “what is going to help this business & people move faster”.
• A Raconteur/se: You love to tell clear, compelling stories — across dashboards, reports and stakeholder meetings — and can turn complex or ambiguous information into narratives that drive decisions.
• An Auto-didact: One day you’ll be analysing adoption patterns; the next understanding a bank’s fraud-ops workflow. You learn fast, independently, and love using AI.

The hard skills we’ll value